proline hob suddenly after only 10 months stopped working from touch buttons socket power and fuse both good when checked help

d hodges, January 2013

In a statement last week The Warranty Group said that if Comet is unable to continue repairing items it will appoint a new company to continue this service to customers.

Comet has also advised customers that if an item breaks they should contact Comet Customer Support Centre on 0844 800 95 95 and select option 3 and follow the voice prompts which will direct you to the relevant repair agent.

If the product is outside of its warranty and breaks due to a fault – rather than wear and tear – and you paid by credit card then you can contact your credit card provider to claim back the money.

This comes under Section 75 of the Consumer Credit Act – whereby consumers are protected on purchases on credit cards from £100 up to £30,000.

You will have to prove that it’s inherently faulty though and not just failed from wear and tear, so the longer you’ve had an item the harder it will be to prove you deserve a refund.

Good luck...

Peccavi, January 2013

I believe proline is Comets own. So with them out of business. Difficult, you may be able to find out who made them for comet, and approach them under warranty, but do not mess, until you have made sure, as messing with it would void warranty.
Usually one of the big manufacturers make all the models going, badged as required, how do you think they get around the price match, never find same model anywhere else, as it is specific to the shop.

SD, January 2013

Ring servicing if only 10mths old.could be an internal fuse on pcb popped or a pcb problem assuming your wiring/connection to it is good

CK, January 2013