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no heat?

the flame effect works fine, but switch on the heating,no heat at all !!! just the flame effect. the fire is mybe 8 months old
arthur johnson, November 2014
cannot its from a ebay seller, i suppose this is what you get when you take a chance, some you win some you lose

a.johnson, November 2014
why bother,?bring it back to shop,its under guarantee

gts, November 2014