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Miele G896 SCI dishwasher?

I heard a loud bang in the dishwasher door and now the door feels very heavy and no longer counter-levered. How can I fix this?
Ray, September 2015
https://www.youtube.com/watch?v=z0s0CPHUsIc

Check it out, September 2015
link Click here to see other fixes for Miele.