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Fridge freezer. Zanussi freezer not freezing?

Zanussi HYK12AA noticed freezer was not keeping food frozen. Turned up temperature so then fridge makes food liquid freeze. I have cleaned back of appliance emptied freezer and unplugged overnight. It's a frost free type.
Denise, January 2016
Thank you for replying however
I am unable to open any of the links?

Denise, January 2016
http://forums.digitalspy.co.uk/showthread.php?p=22223144

http://www.zanussi.co.uk/support/

http://www.justanswer.com/uk-appliance/7964h-zanussi-frost-free-fridge-freezer-freezer-not-cooling-can-t.html#re.v/456/

http://www.justanswer.co.uk/sip/zanussi?r=ppc|ga|5|HI+-+Appliances|Zanussi&JPKW=zanussi%20problem&JPDC=S&JPST=&JPAD=86459248968&JPMT=b&JPNW=g&JPAF=txt&JPCD=20121010&JPRC=1&JPOP=UKSIPTransitionFix&mkwid=s55VmkPpv_dc&pcrid=86459248968&pkw=zanussi%20problem&pmt=b&plc=&gclid=CIHPzqe9x8oCFWgOwwodznUM8A

XXX, January 2016
link Click here to see other fixes for Zanussi.