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HOW CAN I FIX THIS ITEM?

I HAVE A BT FREESTYLE PHONE 2500 PHONE WITH ANSWERING MACHINE.THE ANSWERING MACHINE NOW ECHOS WHEN A MESSAGE IS LEFT.YOU CANT REALLY USE IT .I HAVE TRIED LEAVING A MESSAGE AND IT ECHOS WHEN YOU TALK INTO IT. ANY IDEAS HOW TO RECTIFY THIS
DOREEN, April 2009
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