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Leisure fridge freezer HJA6100 Frozen drawer?

The bottom freezer drawer is completely frozen in position and difficult to remove.
Can you advise why?
Alan, August 2017
There's a good looking answer you may have found already through your own searches but just in case:

https://www.justanswer.com/uk-appliance/5t179-hi-beko-leisure-hja6100-american-style-fridge-freezer.html

Acp, August 2017